Policies

Refund and Returns Policy

Last updated: August 2026

We want you to be satisfied with your purchase. If an item is not right for you, you may return it within 90 days of delivery, and we will pay the return shipping for approved returns. This policy explains how the return and refund process works.

1. Return Window

You may request a return within 90 days of the delivery date shown on your tracking record.

Return requests made after 90 days generally cannot be accepted, except where a separate manufacturer warranty applies. Please see our Warranty Policy for additional information.

2. Free Return Shipping

We provide a prepaid return shipping label for approved returns, including returns due to a change of mind. You will not be charged for the return shipping of an approved return.

One prepaid return shipping label is provided per order unless otherwise approved by TrendFerry LLC.

3. Return Eligibility

To be accepted, a returned item must meet the following requirements:

Be returned within the applicable 90-day return window.
Be unused and undamaged and remain in substantially the same condition in which you received it.
Be complete, including all hardware, fittings, cushions, covers, assembly instructions, and other included components.
Be packed in its original box or equivalent protective packaging suitable for safe transportation.
Be approved in advance and assigned a Return Authorization number.

Furniture and other large products should be securely packaged before return. Items returned loose or inadequately protected may be damaged during transit, which may affect eligibility for a full refund.

4. Items That Cannot Be Returned

The following items may not be eligible for return:

Items assembled and used outdoors that cannot reasonably be restored to their delivered condition.
Items damaged through misuse, improper assembly, weather exposure, neglect, accident, or normal wear and tear.
Items missing significant components or accessories.
Items clearly marked "Final Sale" or "Clearance" on the product page at the time of purchase.

5. How to Request a Return

To request a return, email us at Contact@trendferry.com with your order number, the item you wish to return, and the reason for the return.

If the item is damaged or defective, please include clear photographs showing the product and any relevant packaging damage.

We aim to respond within 2 business days with a Return Authorization number and, where approved, a prepaid return shipping label.

Once your return is approved, attach the provided shipping label, securely pack the item, and drop the package off with the designated carrier. Please retain your drop-off receipt and tracking information until your return has been fully processed.

Please do not ship anything back before receiving a Return Authorization number. Unauthorized returns may be refused, delayed, or difficult to match to your order.

6. Refunds

We aim to inspect returned items within 3 business days of receipt.

Once the inspection is complete and the return is approved, your refund will generally be issued within 5 business days to the original payment method.

Your bank or card issuer may require an additional 3–10 business days to post the refund to your account. This processing time is outside our control.

Approved refunds cover the purchase price of the returned item plus any sales tax charged on that item.

We do not charge restocking fees for approved returns.

7. Damaged, Defective, or Incorrect Items

If your item arrives damaged, is defective, or is different from what you ordered, please contact us within 7 days of delivery.

Include your order number and clear photographs of the item and, where applicable, the shipping packaging.

Depending on the circumstances, we will arrange a replacement or issue a full refund, at your preference where reasonably available, at no additional cost to you.

In many cases, you will not need to return a damaged or defective item. If a return is required, we will provide the applicable return shipping instructions and cover the return shipping cost.

8. Order Cancellation

You may request cancellation of an order at no charge at any time before it has been dispatched.

Email us as soon as possible with your order number because our handling time is short and we may not be able to cancel an order once processing or dispatch has begun.

If your order has already been shipped, you may request a return in accordance with this Refund and Returns Policy.

9. Exchanges

We do not currently process direct exchanges.

If you would like a different item, you may return the original item for an eligible refund and place a new order for the replacement item. This approach helps ensure that you are not waiting for inventory to become available.

10. Before You File a Chargeback

If you experience a problem with your order, please contact us first so that we have an opportunity to resolve the issue.

Issues such as delivery delays, damaged products, missing parts, incorrect items, and return requests can often be resolved directly with our customer service team.

Contacting us before initiating a payment dispute allows us to investigate the issue and work toward a timely resolution.