Policies

Privacy Policy

Last updated: August 2026

This Privacy Policy explains what personal information TrendFerry collects when you visit or purchase from our website, how we use it, who we share it with, and what rights you have over it.

1. Information You Give Us

Contact and delivery details: Name, email address, shipping address, billing address, and phone number.
Order information: The items you purchase, order value, and order history.
Account information: Your username and password, if you create an account.
Communications: The content of emails, contact form submissions, and support messages you send us.
Reviews and content: Reviews, comments, or other content you choose to post on our website.

We do not collect or store full payment card numbers. Card details are entered directly with our payment processor. We receive only your billing information and the last four digits of the card where applicable.

2. Information Collected Automatically

Device and connection data: IP address, browser type, operating system, and device identifiers.
Usage data: Pages viewed, products viewed, time spent on the website, referring website, and search terms used on our site.
Cookie data: Information collected through cookies and similar technologies as described below.

3. How We Use Your Information

To process, fulfill, and deliver your orders and send order confirmations and tracking updates.
To provide customer service, handle returns, and process refunds and warranty claims.
To screen orders for fraud and verify payment details.
To send marketing emails when you have opted in. You can unsubscribe at any time using the link provided in our emails.
To improve our website, product selection, and customer experience through aggregated analytics.
To comply with applicable legal, tax, accounting, and regulatory obligations.

4. Who We Share Your Information With

We share personal information only with service providers who need it to operate our business and only for the purposes necessary to provide their services. These may include:

Payment processors, to process payments and screen for fraud.
Shipping carriers, to deliver orders and provide tracking information.
Our website hosting and technical service providers.
Email, communication, and customer support platforms.
Analytics providers, including Google Analytics through Google Tag Manager.
Professional advisors, law enforcement agencies, or regulators where we are legally required to disclose information.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment.

5. Cookies and Tracking

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how our website is used.

Essential cookies are required for the website to function properly. Analytics and marketing cookies may be optional depending on your preferences.

You can block or delete cookies through your browser settings. However, doing so may prevent certain features, including checkout, from working correctly. You may also opt out of Google Analytics using Google's available browser opt-out tools.

6. Data Retention

We retain order records for as long as reasonably necessary to fulfill orders, honor applicable warranty and return periods, and meet tax and accounting requirements. Certain records may typically be retained for up to seven years where required for these purposes.

Marketing contact information is retained until you unsubscribe. Account information is retained until you request that your account be deleted, subject to any legal obligations requiring continued retention.

7. Security

Our website is served over encrypted HTTPS connections. We limit access to personal information to authorized individuals and service providers who need it to perform their responsibilities.

Although no method of transmission or storage is completely secure, we take reasonable measures to protect your personal information and will take appropriate steps to notify affected individuals if a security breach affecting their data occurs where required by law.

8. Your Rights

Depending on where you live, including under applicable privacy laws such as the Colorado Privacy Act and the California Consumer Privacy Act, you may have the right to:

Know what personal information we hold about you and request a copy.
Correct inaccurate personal information.
Request deletion of your personal information.
Opt out of the sale or sharing of personal information and targeted advertising, where applicable.
Not be discriminated against for exercising your privacy rights.

To exercise any applicable privacy rights, contact us at Contact@trendferry.com using the email address associated with your order when possible.

We may need to verify your identity before processing certain requests. We will respond within the timeframe required by applicable law. Where permitted, we may extend the response period when additional time is reasonably necessary and will provide an explanation for the extension.

9. Children

Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not cover the privacy practices of those websites, and we are not responsible for how third parties handle your personal information. We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date. Where appropriate, material changes may also be communicated by email if we have your email address.