Policies

Shipping Policy

Last updated: August 2026

TrendFerry LLC ("TrendFerry," "we," "us," or "our") is committed to getting your order to you accurately, safely, and on time. This Shipping Policy explains how we process, ship, and deliver orders placed on trendferry.com.

1. Order Processing Time

Orders are typically processed within 1–3 business days of purchase. Processing includes payment verification, quality checks, and packaging. Orders placed on weekends or holidays are processed the next business day. During high-volume periods, processing may take slightly longer — we'll notify you by email if there's a significant delay.

2. Shipping Methods & Costs

We ship via trusted national carriers, including USPS, UPS, FedEx, and DHL, depending on the size, weight, and destination of your order. Shipping costs are calculated at checkout based on these factors and the shipping method you select.

3. Free Shipping

We offer free standard shipping on all orders shipped within the contiguous United States, with no minimum purchase required. Oversized or freight items (such as certain mowers or large power stations) may require curbside delivery — see Section 7 below.

4. Estimated Delivery Times

Once shipped, most orders arrive within 3–8 business days, depending on your location and the carrier used. Delivery estimates are not guaranteed and may vary due to weather, carrier delays, or high-demand periods. We currently ship only within the United States, including Alaska and Hawaii (additional transit time may apply).

5. Order Tracking

You'll receive a shipping confirmation email with a tracking number as soon as your order ships. You can also check your order status anytime on our Track Order page.

6. Delayed, Lost, or Missing Packages

If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier facility first, as packages are sometimes scanned as delivered slightly before arrival. If your package is still missing after 3 business days, contact our support team and we'll open an investigation with the carrier.

7. Oversized & Freight Items

Larger items — such as walk-behind mowers, pergolas, or bulk solar equipment — may ship via freight carrier and require curbside delivery. A freight coordinator may contact you to schedule a delivery window. Please inspect freight items at the time of delivery and note any visible damage on the delivery receipt.

8. Damaged or Defective Items

If an item arrives damaged or defective, please contact us within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement, repair, or refund at no additional cost to you.

9. Address Accuracy

Please double-check your shipping address at checkout. TrendFerry is not responsible for orders delayed or misdelivered due to an incorrect or incomplete address provided by the customer. Contact us as soon as possible if you need to correct an address — we can only make changes before the order ships.

10. Backorders

In the rare case an item is out of stock after your order is placed, we'll notify you by email with an updated timeline and the option to wait, substitute, or receive a full refund.