Policies

Warranty Policy

Last updated: August 2026

At TrendFerry LLC, we are committed to providing quality products and reliable customer support. This Warranty Policy explains the warranty coverage available for products purchased through TrendFerry.com.

1. Three-Year Warranty

We provide a Three-Year Warranty for products purchased from our store, subject to the applicable product terms and exclusions.

The warranty covers eligible manufacturing defects and product issues that arise during normal and intended use. Warranty coverage does not generally apply to damage caused by misuse, improper assembly, unauthorized modification, accidents, neglect, normal wear and tear, or use contrary to the manufacturer's instructions.

2. Replacement Product Policy

If you are entitled to a replacement product under this Warranty Policy, TrendFerry LLC will provide a replacement that is identical to the original product or, where an identical product is unavailable, a product of similar value and functionality.

If a suitable replacement product is not available, TrendFerry LLC may, where appropriate, provide a refund or arrange for the product to be repaired within a reasonable period.

Applicable refund and repair rights will apply to an approved replacement product in substantially the same manner as they apply to the original product, subject to the terms of this Warranty Policy and applicable law.

3. How to Make a Warranty Claim

To make a warranty claim, please contact our support team with your order number, product information, a description of the issue, and clear photographs or other documentation that may help us evaluate the claim.

We may request additional information, photographs, videos, or other reasonable documentation before approving a warranty claim.

Please do not return a product under warranty unless our customer service team has provided return instructions or authorization.

4. Warranty Exclusions

The warranty does not generally cover damage or defects resulting from:

• Misuse, abuse, neglect, or accidental damage.
• Improper assembly, installation, maintenance, or storage.
• Unauthorized modifications, alterations, or repairs.
• Use of the product for a purpose other than its intended use.
• Normal wear and tear or cosmetic deterioration from ordinary use.
• Damage caused by weather, environmental conditions, or other external factors where applicable.
• Failure to follow the product's assembly, operating, maintenance, or safety instructions.

Nothing in this Warranty Policy limits any warranty or consumer rights that cannot legally be excluded or limited under applicable law.

5. Customer Support

Our customer support team is available to assist with product questions, warranty claims, orders, and other customer inquiries.

You can contact us using the information below. Our stated customer service hours are Monday through Friday, 9 AM – 5 PM (EST).

6. About TrendFerry

At TrendFerry, we bring quality, performance, and value to everyday outdoor living. We offer a selection of lawn, garden, outdoor, and home products designed to provide practical solutions for customers across the United States.

We are committed to providing quality products and dependable customer service backed by trusted product manufacturers and suppliers.

7. Contact Us

Have a warranty question or need to make a claim? Reach out any time using the details below.

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