FAQs
Frequently Asked Questions
Everything you need to know about shopping with TrendFerry LLC — orders, shipping, returns, and more.
Orders & Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on every order shipped within the contiguous United States, with no minimum purchase required.
How long does shipping take?
Orders are typically processed within 1–3 business days, then arrive within 3–8 business days depending on your location and the carrier used.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number as soon as your order ships. You can also check your order status anytime on our Track Order page.
Do you ship outside the United States?
We currently ship only within the United States, including Alaska and Hawaii (additional transit time may apply).
Can I change or cancel my order?
You may request cancellation at no charge at any time before your order has been dispatched. Email us as soon as possible with your order number, since our handling time is short. If your order has already shipped, you can request a return instead.
Returns & Warranty
What is your return policy?
You may request a return within 90 days of delivery. Approved returns include a prepaid return shipping label and are not subject to restocking fees.
How long do refunds take?
We aim to inspect returned items within 3 business days of receipt. Once approved, your refund is generally issued within 5 business days to your original payment method — your bank may take an additional 3–10 business days to post it.
What if my item arrives damaged or defective?
Contact us within 7 days of delivery with your order number and clear photos. We'll arrange a replacement or a full refund at no additional cost — in many cases you won't even need to send the item back.
Is there a warranty on your products?
Yes, we provide a Three-Year Warranty covering eligible manufacturing defects and issues that arise during normal, intended use. See our Warranty Policy for full details and exclusions.
Payment
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, plus PayPal and any other methods shown at checkout. All transactions are processed in USD.
Is checkout secure?
Yes. Our website runs on encrypted HTTPS, and payments are handled by PCI DSS–compliant processors. We never store your full card number on our own systems.
When will my card be charged?
Your card may be authorized when you place your order, and is charged when your order is confirmed for dispatch.
Products & Company
What does TrendFerry sell?
We carry solar panels, portable power stations, walk-behind mowers, and garden essentials from trusted brands like Canadian Solar, EcoFlow, Toro, and DR Power — sourced from authorized U.S. distributors.
Are your products authentic?
Yes. All products sold are 100% authentic and genuine, sourced through authorized U.S. distributors. TrendFerry LLC is an independent retailer and is not affiliated with or endorsed by the brands we carry.
Do you offer wholesale or bulk pricing?
Yes, we work with qualified retailers and B2B accounts. See our Wholesale Policy for eligibility and how to apply.
Where is TrendFerry based?
TrendFerry LLC was founded in Parker, Colorado in 2026, at 11654 Deer Ln, Parker, CO 80138, USA.
How can I contact customer service?
Email us at Contact@trendferry.com or call +1 256 213 0052. Our team is available Monday–Friday, 9 AM–5 PM (EST).
Still Have Questions?
Customer Service
Monday–Friday, 9 AM – 5 PM (EST)